🧾 Refund Policy

At Cartsypk, your satisfaction is our top priority. We take great pride in offering 100% original, discreetly delivered wellness and lifestyle products. Please read our refund policy carefully before making a purchase.

🔁 Returns & Refunds Eligibility

Due to the intimate nature of our products, we do not offer refunds or returns once the product has been opened or used. However, we will gladly replace or refund items in the following cases:

You received the wrong product.
The item was damaged or defective upon arrival.
The product was not delivered.

📦 Conditions for Refund

To be eligible for a refund or replacement:

You must notify us within 24 hours of receiving the item.
The item must be unused, unopened, and in its original packaging.
Provide clear photo or video evidence of the issue via email or WhatsApp.
Your complaint will be reviewed within 2–3 business days.

🚚 Non-Refundable Items

We do not accept refunds or exchanges on:

Delay sprays, creams, pills, or lubricants once opened
Items purchased on sale or promotion
Change of mind or personal preference

💳 Refund Process

If your refund is approved, it will be processed to your original payment method or via bank transfer within 5–7 business days.
Shipping and handling charges are non-refundable, unless the return is due to our error.

📞 Need Help?

For any queries or complaints, please contact our support team via:

Email: support@cartsypk.com
WhatsApp: Available during business hours # 03238430004.
Response Time: Within 24 hours on working days

Thank you for shopping with Cartsypk – trusted, discreet, and dedicated to your well-being.